From cart to WhatsApp: what does confirmation mean?
Understand price review, message preparation and business acknowledgement.
Prices are reviewed first
Customers build a cart, then the server checks prices and availability. Changed prices require a new review before preparing the message. Enquiry prices do not become final automatically.
A draft is not a sent message
The platform prepares a draft, structured message and tracking link. Opening WhatsApp does not send it: the customer presses Send. The draft remains unconfirmed until the business updates its status.
The business acknowledges receipt
Businesses update request or appointment states in the Orders dashboard. Customers see updates through the tracking link. Availability, appointment time, delivery and non-final prices must be agreed with the business.
Read analytics in context
Analytics separates drafts from acknowledged requests. Cancellations are excluded from item rankings. These metrics alone do not prove WhatsApp delivery, receipt of funds or a completed sale.